Terms & Conditions

Terms & Conditions

Welcome to Amaz Lifecare Pvt Ltd. By accessing and using our website, services, and products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our website.

1. Acceptance of Terms & Conditions

By registering as a Direct Seller with Amaz Lifecare Private Limited and by accessing or using the Company's website, products, services, marketing plan, or business platform, you acknowledge that you have carefully read, understood, and agreed to be legally bound by these Terms & Conditions, Company Policies, Code of Ethics, Compensation Plan, and all applicable laws governing Direct Selling in India. If you do not agree with any provision of these Terms, you must not register or continue as a Direct Seller.

2. Registration & Direct Seller Eligibility

Any individual who satisfies the eligibility criteria prescribed by the Company and applicable laws may apply to become a Direct Seller. Registration shall become effective only after successful verification of the application, submission of required KYC documents, and approval by the Company.

• The applicant must provide accurate, complete, and truthful information during registration.
• The Company reserves the right to approve or reject any application without assigning any reason.
• The Direct Seller shall immediately inform the Company of any changes in personal details, bank information, or KYC documents.
• The Company may suspend or terminate any registration if false or misleading information is discovered.

3. Products, Pricing & Payments

Amaz Lifecare Private Limited offers wellness, healthcare, and lifestyle products through its Direct Selling network. All products are intended to be marketed only through the Company's approved business system.

• Product prices, offers, discounts, and promotional schemes may be revised by the Company at any time.
• All purchases must be made through authorized Company channels using approved payment methods.
• The Company reserves the right to modify, discontinue, replace, or withdraw any product without prior notice.
• The Company does not guarantee continuous availability of every product.

4. Orders, Delivery & Risk

The Company shall make reasonable efforts to process and deliver orders within the estimated delivery period. However, delivery timelines are indicative and may vary due to logistics, weather conditions, government restrictions, or circumstances beyond the Company's control.

• The Direct Seller shall ensure that accurate shipping and contact information is provided.
• The Company shall not be liable for delays caused by courier partners or force majeure events.
• Risk in the products shall pass to the purchaser upon successful delivery.
• The Company reserves the right to cancel any order found to be fraudulent or in violation of Company policy.

5. Returns, Replacement & Refund Policy

Returns, replacements, and refunds shall be governed exclusively by the Company's Refund and Return Policy as amended from time to time.

• Only eligible products may be returned within the prescribed period.
• Products that are used, damaged, opened, tampered with, or without original packaging may not qualify for return or replacement.
• The Company reserves the right to inspect returned products before approving any refund or replacement.
• Approved refunds shall be processed through the original payment mode or any other method determined by the Company.

6. Intellectual Property Rights

All trademarks, trade names, logos, product names, business materials, marketing content, brochures, videos, graphics, software, website content, designs, copyrights, patents, confidential information, and other intellectual property displayed on the Company's platforms are the exclusive property of Amaz Lifecare Private Limited.

• No Direct Seller shall copy, reproduce, distribute, publish, modify, or commercially exploit any Company intellectual property without prior written permission.
• The Company's trademark, logo, brand identity, and promotional materials shall not be used for personal advertising or commercial purposes without authorization.
• Any unauthorized use of the Company's intellectual property may result in suspension of the Direct Seller ID, legal proceedings, and claims for damages.

7. Limitation of Liability

Amaz Lifecare Pvt Ltd shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services.

8. Direct Seller Responsibilities

Every Direct Seller registered with Amaz Lifecare Private Limited is expected to conduct business with honesty, professionalism, and integrity while complying with all applicable laws, Company policies, and ethical business practices.

1. The Direct Seller shall provide complete, true, and accurate information during registration and shall promptly update any changes in personal or KYC details.
2. The Direct Seller shall actively promote and market the Company's products throughout India using only ethical and lawful business practices.
3. The Company may provide business guidance, training, promotional support, and marketing assistance; however, the Company shall not bear any office establishment, rent, staffing, travel, meeting, seminar, or other operational expenses incurred by the Direct Seller.
4. The Direct Seller shall exclusively promote the Company's products and approved tie-up products and shall not engage in activities that may adversely affect the Company's business interests, trademarks, or goodwill.
5. The Direct Seller shall protect the Company's intellectual property, including trademarks, logos, product names, designs, promotional materials, copyrights, and patents.
6. The Direct Seller ID issued by the Company shall be unique and permanent and must be quoted in all communications, purchases, incentive claims, and business transactions.
7. The Direct Seller shall maintain the confidentiality of the Direct Seller ID, Password, OTPs, and other login credentials. The Company shall not be responsible for any unauthorized use resulting from negligence.
8. No communication or request shall be entertained without valid Direct Seller credentials wherever authentication is required.
9. The Direct Seller shall submit all documents required by the Company, including PAN Card, Aadhaar Card, Bank Details, GST (if applicable), and KYC documents within the prescribed time.
10. The Direct Seller shall faithfully uphold the reputation, integrity, goodwill, and ethical standards of Amaz Lifecare Private Limited and maintain cordial relationships with fellow Direct Sellers, customers, and Company officials.
11. The Direct Seller shall comply with all policies, procedures, rules, regulations, Government notifications, Direct Selling Rules, Consumer Protection Laws, GST provisions, Income Tax regulations, and other applicable Central, State, and Local laws.
12. The Direct Seller shall not manipulate the Company's Marketing Plan, Business Volume (BV), Sales Points (SP), incentive calculations, pricing, product rates, or compensation structure.
13. The Direct Seller shall not issue advertisements, social media posts, promotional materials, SMS, emails, or public communications on behalf of the Company without prior written authorization.
14. Only promotional materials approved by Amaz Lifecare Private Limited may be used for business promotion.
15. The Company's trademark, logo, trade name, branding, website content, videos, brochures, and other intellectual property shall not be used without prior written permission.
16. All meetings, seminars, product demonstrations, training programs, and promotional events organized by the Direct Seller shall be conducted entirely at the Direct Seller's own responsibility, including obtaining necessary permissions from local authorities.
17. Only one Direct Seller ID shall be permitted against one PAN Card unless otherwise approved by the Company.
18. The Direct Seller acknowledges that the Company may prepare sales records, purchase records, invoices, and statutory documentation on behalf of the Direct Seller as permitted by applicable law.
19. The Direct Seller confirms that he/she has fully understood the Company's Marketing Plan, Compensation Plan, business model, policies, limitations, and earning criteria and is not relying upon any verbal assurance not officially published by the Company.
20. The Direct Seller shall act solely as an Independent Direct Seller and shall not represent himself/herself as an employee, agent, partner, franchise owner, legal representative, or authorized signatory of the Company.
21. The Direct Seller is not authorized to receive cash, collect payments, issue receipts, enter into agreements, or make commitments on behalf of the Company without written authorization.
22. The Direct Seller shall periodically visit the Company's official website and communication channels to stay informed of policy updates, product launches, amendments, and business announcements.
23. Facilitation Fees, commissions, bonuses, rewards, and incentives shall be paid only in accordance with the Company's Compensation Plan and applicable eligibility criteria. The Company does not guarantee any fixed income or earnings.
24. All commissions and incentives shall be subject to statutory deductions including TDS and other deductions as applicable under Indian law.
25. Processing charges, administrative charges, banking charges, and other applicable deductions may be deducted as per Company policy.
26. The Direct Seller shall not engage in deceptive, misleading, unfair, fraudulent, defamatory, illegal, or unethical trade practices.
27. The Direct Seller agrees to receive official SMS, WhatsApp messages, emails, and other electronic communications from the Company, even if DND services are activated.

9. Conditions for Suspension & Termination of Direct Seller Account

Amaz Lifecare Private Limited reserves the absolute right to suspend, deactivate, block, or permanently terminate any Direct Seller ID whenever it is found that the Direct Seller has violated the Company's policies, ethical standards, applicable laws, or the terms contained herein.

1. The Company may suspend or deactivate any Direct Seller ID that remains inactive for three (3) consecutive months without business activity.
2. Failure to complete KYC verification or submit mandatory documents within the prescribed period may result in temporary suspension until compliance is completed.
3. The Company reserves the right to withhold commissions, incentives, rewards, bonuses, and business benefits while any investigation is pending.
4. Submission of false documents, forged identity proofs, fake bank details, duplicate registrations, or fraudulent information shall result in immediate termination.
5. Any attempt to manipulate the Marketing Plan, Business Volume (BV), Sales Points (SP), commissions, genealogy, or compensation structure shall result in immediate suspension.
6. The Company shall not be responsible for personal financial transactions, private loans, borrowing, lending, or monetary disputes between Direct Sellers.
7. Defaming the Company, Directors, Management, Employees, Products, Brand, or Business through social media, print media, electronic media, or public platforms may result in immediate termination and legal proceedings.
8. Unauthorized use of the Company's name, trademark, logo, promotional material, confidential information, website content, or business documents shall constitute a serious violation of Company policy.
9. Any criminal activity, fraudulent conduct, unethical behavior, or violation of applicable law committed by a Direct Seller may lead to immediate cancellation of the Direct Seller ID.
10. Upon suspension or termination, the Company may cancel all incentives, commissions, rewards, promotional benefits, and business privileges associated with the Direct Seller ID.
11. In the event of the death of a Direct Seller, the nominated person or legal heir may apply for transfer of the Direct Seller ID in accordance with the Company's succession policy and applicable laws.
12. If a Direct Seller becomes legally incapable of conducting business due to bankruptcy, imprisonment, mental incapacity, or any legal disability, the Company may suspend or terminate the Direct Seller ID as permitted by law.
13. The Company reserves the right to amend, modify, interpret, or update these Terms & Conditions, business policies, products, compensation plans, and operational procedures at any time. Such amendments shall become effective immediately upon publication on the Company's official website.
14. The decision of Amaz Lifecare Private Limited regarding suspension, reinstatement, or termination of any Direct Seller ID shall be final and binding, subject to applicable laws of India.

10. Amendments to Terms & Company Policies

Amaz Lifecare Private Limited reserves the absolute right to amend, modify, revise, suspend, replace, or withdraw these Terms & Conditions, the Marketing Plan, Compensation Plan, Products, Business Policies, Rules, Procedures, Incentive Structure, and any other operational guidelines at its sole discretion and without prior notice.

Any amendment, modification, or revision shall become effective immediately upon its publication on the Company's official website or through any other official communication issued by the Company. Every Direct Seller is responsible for regularly reviewing the Company's website to stay informed of such updates. Continued participation in the Company's business after such publication shall constitute acceptance of the revised Terms & Conditions.

11. Governing Law, Dispute Resolution & Contact Information

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of India. Any dispute, claim, or legal proceeding arising out of or in connection with the Company's business, products, services, Direct Seller relationship, or these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts located at the registered office of Amaz Lifecare Private Limited, unless otherwise required by applicable law.

For any clarification, grievance, complaint, or assistance regarding your Direct Seller account, products, business policies, incentives, or these Terms & Conditions, you may contact the Company through its official communication channels available on the Contact Us page or the Company's official website. The Company shall make reasonable efforts to respond within a reasonable time.